Skip to main content

​
Call Details

Every call generates detailed data that helps you understand what happened during the conversation. The Call Details modal provides access to all information captured during the call.

​
Opening Call Details

Click on any call row in the Call History table, or click the View button to open the details modal. The Call Details modal is organized in a three-column layout:
PanelContent
⬅️ LeftInput Parameters (JSON)
📊 CenterCall Information
➡️ RightOutput Response (JSON)

​
Input Parameters

The left panel displays the input JSON that was sent to initiate the call: 
{
  "phone": "+1234567890",
  "customer_name": "John Smith",
  "appointment_date": "2024-02-15",
  "custom_fields": {
    "order_id": "ORD-12345"
  }
}

​
Features

  • Copy Button - Copy the entire JSON to clipboard
  • Syntax Highlighting - Color-coded JSON for readability
  • Expandable - Scroll through large input payloads

​
Call Information

The center panel shows key metadata about the call:
FieldDescription
Call IDUnique identifier (monospace, copyable)
StatusCurrent status with colored badge
Success✓ Yes or ✗ No indicator
PlaybookAgent name that handled the call
DurationCall length in human-readable format
FromOrigin phone number
ToDestination phone number
EmailContact email (if provided)
Created TimeTimestamp when call was initiated
TagsLabels applied to this call

​
Status Badges

StatusColorDescription
completed🟢 GreenCall finished normally
in-progress🔵 BlueCall is currently active
failed🔴 RedCall encountered an error
transferred🟣 PurpleCall was transferred
no-answer⚪ GrayRecipient didn’t answer

​
Output Response

The right panel displays the output JSON containing all data captured during the call: 
{
  "transcription": "Agent: Hello, this is Sarah from...",
  "summary": "Customer confirmed appointment for...",
  "sentiment": "positive",
  "output_params": {
    "appointment_confirmed": true,
    "preferred_time": "morning",
    "callback_requested": false
  },
  "evaluations": {
    "successful_greeting": true,
    "collected_requirements": true
  }
}

​
Output Contents

Full conversation transcript between the agent and the caller, with speaker labels.
AI-generated summary of the call’s key points and outcomes.
Structured data extracted from the conversation based on your Output Settings configuration.
Results of automated evaluations defined in your agent configuration.
If the agent invoked any tools or webhooks, their requests and responses are included.

​
Webhook Information

If your agent has a webhook configured, the bottom of the right panel shows:
FieldValue
MethodPOST, GET, etc.
URLWebhook endpoint
AuthAuthorization header (masked)
The webhook section only appears if a webhook was configured and triggered for this call.

​
Recording Playback

If call recording is enabled:
  1. An audio player appears at the top of the modal
  2. Controls include play/pause, seek, and volume
  3. Download option available for offline access
Call recordings are stored for a limited time based on your plan. Download important recordings for permanent storage.

​
Copying Data

​
Copy Buttons

  • Copy Input - Copies the entire input JSON
  • Copy Output - Copies the entire output JSON
  • Copy Call ID - Copies just the call identifier

​
Feedback

When you copy data:
  • The button changes to “Copied!” with a checkmark
  • Reverts to normal after 2 seconds

​
Common Use Cases

Debugging

Review input params and output to diagnose why a call didn’t perform as expected.

Quality Assurance

Listen to recordings and check transcriptions to ensure agent quality.

Integration Verification

Verify that webhook data was sent correctly and contains expected values.

Training Data

Export call details to improve agent prompts based on real conversations.

​
Keyboard Shortcuts

ShortcutAction
EscClose the modal
Click outsideClose the modal

​
Next Steps

Call History

Return to searching and filtering calls.

Reporting

Generate reports from your call data.