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Phone Numbers in Meetzy

Each Meetzy agent needs at least one phone number to:
  • Receive inbound calls
  • Make outbound calls
  • Identify itself (caller ID)
Phone numbers are exclusive resources. Each number can only be assigned to one agent at a time.

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Twilio Subaccount Navigation

The phone numbers interface includes a tabbed navigation system to manage numbers across different Twilio subaccounts:

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Subaccount Tabs

The primary Twilio account where most numbers are typically managed.

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How to Navigate Between Subaccounts

1

View Available Subaccounts

Look for the tab interface at the top of the phone numbers page.
2

Select Subaccount

Click on any tab to switch to that subaccount’s phone numbers.
3

Wait for Loading

The system will load numbers for the selected subaccount automatically.
Phone numbers are cached per subaccount to improve performance when switching between tabs.

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Advanced Phone Number Filtering

The interface provides several filtering options to help you manage large numbers of phone numbers:

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Filter Options

FilterDescriptionUse Case
TodosShows all phone numbers regardless of statusComplete overview
AsignadosShows only numbers assigned to agentsReview active assignments
No asignadosShows only unassigned numbersFind available numbers
DescartadosShows numbers marked as discarded/returnedCleanup and management

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Visual Status Indicators

Each phone number displays color-coded status indicators:
  • 🟢 Green: Fully assigned and active
  • 🟡 Yellow: Partially assigned or pending
  • ⚪ White/Gray: Unassigned and available
  • 🔴 Red: Discarded or returned

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Direct Agent Assignment

You can directly assign phone numbers to agents from the phone numbers interface:
1

Locate Number

Find an unassigned number in the list.
2

Click Assign

Click the “Assign” button next to the phone number.
3

Select Agent

Choose an agent from the dropdown list.
4

Confirm Assignment

Click confirm to complete the assignment.
Once assigned directly, the number will become unavailable for other agents until reassigned or disconnected.

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Assign a Number When Creating an Agent

When creating a new agent in the Advanced Editor:
  1. Go to the Settings section (Cog icon)
  2. Find the Phone Number field
  3. Select an available number from the dropdown

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If No Numbers Are Available

If the dropdown is empty, you’ll see a message: 
No available phone numbers for the selected account.
All numbers are assigned or configured.
Options:
  • Release a number from another agent
  • Request new numbers via the “Request more numbers” link

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View Assigned Numbers

Once assigned, the number appears in read-only mode: 
Phone Number: +1 555 123 4567 (Sales Team) 🔒
Phone number assigned to this agent
The phone number cannot be changed directly once assigned. To change it, use the Swap function from Phone Health.

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Multiple Numbers per Agent

An agent can have multiple assigned numbers. This is useful for:
  • Volume distribution: Reduce spam risk
  • Regional segmentation: Different numbers for different areas
  • Redundancy: Backup if a number has issues

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How Multiple Numbers Are Used

Call TypeBehavior
InboundCustomer can call any of the numbers
OutboundSystem automatically selects the best available number
The number with the best Phone Health has priority for outbound calls.

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Swap Numbers

You can swap a problematic number for a new one from the Phone Health report:
1

Open Phone Health

Click the health indicator on the agent.
2

Identify the number

Find the number with Warning or Spam status.
3

Start Swap

Click the Swap button next to the number.
4

Confirm

The system shows the proposed new number. Confirm the swap.

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What Happens During a Swap

  1. Old number is unlinked and marked as “RETURN”
  2. New number is assigned and immediately active

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Disconnect a Number

To remove a number without replacing it:
  1. Open the Phone Health report
  2. Click Disconnect next to the number
  3. Confirm the disconnection
If you disconnect the agent’s only number, it won’t be able to make or receive calls until you assign another.

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Request New Numbers

To request additional numbers:
  1. In the Advanced Editor, Settings section
  2. Click “Request more numbers”
  3. You’ll be redirected to the request portal
New numbers are typically available within 24-48 hours.

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Supported Country Prefixes

Meetzy supports phone numbers in multiple countries:
CountryPrefixAvailability
United States+1Available
Spain+34Available
Mexico+52Available
Argentina+54Available
Colombia+57Available
United Kingdom+44Available
Use local numbers from your customers’ country to increase answer rates. Customers are more likely to answer calls from local numbers.

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Best Practices

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Number Rotation

For high-volume campaigns:
  1. Assign multiple numbers to the agent
  2. The system rotates automatically
  3. Monitor Phone Health regularly
  4. Swap numbers before they reach “Spam” status

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Number Identification

Each number has a Friendly Name for identification: 
+1 555 123 4567 (Sales Team)
       │              │
       │              └── Friendly Name
       └── Number
Use descriptive names like:
  • “Sales Team”
  • “Support Line”
  • “Campaign Q1”

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Subaccount Organization

  • Use the main account for primary business numbers
  • Organize specialized campaigns in separate subaccounts
  • Apply consistent naming conventions across subaccounts
  • Regularly review and clean up unused numbers

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FAQ

Currently, Meetzy only supports numbers provided through the platform. Number portability is under development.
Outbound calls will fail and inbound calls will go to an error mailbox. Request more numbers before this happens.
Each number is exclusive to your account. It’s not shared between different Meetzy customers.
Yes, you can assign numbers from multiple countries to the same agent.
No, each subaccount maintains its own pool of phone numbers that cannot be shared with other subaccounts.
Numbers cannot be moved between subaccounts. You would need to release the number and request a new one in the target subaccount.

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Next Steps

Phone Health

Monitor the health and reputation of your numbers.

Make Test Calls

Learn to test your agent with real calls.