Documentation Index
Fetch the complete documentation index at: https://docs.meetzy.io/llms.txt
Use this file to discover all available pages before exploring further.
Overview
Basic Settings is the foundation of your AI agent configuration in Meetzy’s Advanced Editor. This section establishes the core identity and capabilities of your agent, including specialized skills, professional voice selection, advanced AI model options, and powerful foundational components that ensure professional-grade performance from the first call.Agent Identification
Agent Name
Define your agent’s internal name for team identification and management:Naming Best Practices: Use descriptive names like “Customer Support - English” or “Real Estate Sales - Spanish” to easily distinguish agents in your dashboard.
Company Selection (Admin Only)
Administrators can assign agents to specific organizations within the system:Twilio Account Management (Admin Only)
- Account Selection
- Account Switching
Choose the appropriate Twilio account for new agent creation:
Automatic Resource Loading
Phone numbers and resources automatically populate for the selected account
Multiple Twilio accounts enable organization-specific configurations and billing separation.
Advanced Phone Configuration
Phone Number Assignment
- New Agents
- Existing Agents
Configure phone numbers for new agents with comprehensive management:
Real-time Availability: Phone numbers are filtered by selected Twilio account and show only unassigned numbers.
Enhanced Caller ID Management
Configure and manage client phone numbers for outbound calling with advanced verification and status tracking:- Adding Caller IDs
- Advanced Management
- Verification Troubleshooting
Automatic Process: Twilio automatically calls the provided number with a verification code - no manual intervention required.
Agent Skills and Specializations
Transform your agent with specialized industry skills and expertise templates that enhance conversation quality and task completion:- Skills Library
- Skill Integration
- Skill Optimization
Professional Specializations:
- Customer Service Excellence: Advanced support and resolution techniques
- Sales & Lead Qualification: Persuasion and conversion strategies
- Healthcare Coordination: Medical appointment scheduling and patient communication
- Real Estate Assistance: Property information and showing coordination
- Financial Services Support: Account management and financial guidance
- Legal Intake Specialization: Case evaluation and consultation scheduling
- Technical Support Expert: Troubleshooting and technical guidance
- Multi-language Proficiency: Advanced cross-cultural communication
- Conflict Resolution: De-escalation and problem-solving techniques
- Appointment Management: Scheduling optimization and coordination
- Data Collection & Validation: Information gathering and verification
Voice Agents and Personality Selection
Choose from specialized voice agents with unique personalities and professional backgrounds designed for specific business scenarios:- Voice Agent Library
- Agent Selection Process
- Agent Customization
Available Specializations:
- Customer Service Representatives: Professional, helpful, and solution-oriented
- Sales Professionals: Persuasive, confident, and relationship-building focused
- Technical Support Specialists: Patient, knowledgeable, and detail-oriented
- Healthcare Coordinators: Empathetic, professional, and scheduling-focused
- Appointment Schedulers: Efficient, organized, and calendar-management expert
- General Purpose Assistants: Versatile, adaptable, and multi-skilled
- Unique speaking patterns and conversation styles
- Industry-appropriate vocabulary and terminology
- Professional demeanor and communication approaches
- Specialized knowledge and expertise areas
Language and Voice Configuration
Advanced Language Selection
Configure your agent’s primary communication language with comprehensive regional support: Supported Languages:- 🇺🇸 English - Global business standard
- 🇪🇸 Spanish - Iberian and Latin American variants
- 🇫🇷 French - Metropolitan and Canadian French
- 🇩🇪 German - Standard and Austrian variants
- 🇮🇹 Italian - Standard Italian
- 🇵🇹 Portuguese - European Portuguese
- 🇧🇷 Portuguese (Brazil) - Brazilian variant
- 🇨🇳 Chinese - Mandarin (Simplified)
- 🇮🇳 Hindi - Standard Hindi
- 🇯🇵 Japanese - Standard Japanese
- 🇰🇷 Korean - Standard Korean
- 🇦🇷 Arabic - Modern Standard Arabic
- And 20+ additional languages including Ukrainian, Vietnamese, Indonesian, and more
- Voice synthesis pronunciation and accent accuracy
- Speech recognition precision and processing
- Greeting template availability and suggestions
- AI model language comprehension and response quality
- Cultural communication patterns and etiquette
Professional Voice Selection
- Voice Library
- Voice Filtering
- Voice Optimization
Comprehensive Voice Collection:
- All Voices: Complete professional voice library
- Male Voices: Authoritative and confident options
- Female Voices: Professional and approachable selections
- Search Function: Find specific voices by name or characteristics
- High-quality audio samples for every voice
- Context-appropriate conversation examples
- Professional phone conversation demonstrations
- Quality and clarity assessment tools
Advanced AI Model Selection
Choose from leading AI models across multiple providers to power your agent’s intelligence and conversation capabilities:- Google Gemini (Recommended)
- OpenAI GPT
- Anthropic Claude
- Model Selection Strategy
| Model | Performance | Best For | Status |
|---|---|---|---|
| Gemini 3.1 Flash Lite Preview | Optimized | Balanced performance and reliability | 🌟 Default |
| Gemini 2.5 Flash | Advanced | Complex reasoning and problem-solving | Premium |
| Gemini 2.5 Flash Lite | Efficient | Cost-effective with strong capabilities | Balanced |
| Gemini 2.0 Flash | Fast | Quick responses for simple interactions | Speed-focused |
| Gemini 1.5 Pro | Premium | Advanced business logic and reasoning | High-end |
- Optimized Default: Gemini 3.1 Flash Lite Preview provides excellent out-of-the-box performance
- Advanced Context: Superior conversation memory and context understanding
- Cost Efficiency: Multiple options balancing capability and operational costs
- Reliability: Proven performance across diverse business scenarios
Meetzy Foundation Components
Leverage Meetzy’s powerful built-in foundational components that provide professional-grade conversation capabilities refined through thousands of real-world interactions:- Enhanced Safety Guardrails
- Advanced Conversational Aspects
- Professional Work Experience
- Foundation Integration
Comprehensive Protection Framework:
- Content Filtering: Advanced inappropriate content prevention across all topics
- Professional Standards: Consistent business communication tone and approach
- Edge Case Management: Graceful handling of unexpected inputs and scenarios
- Security Protection: Defense against prompt injection and manipulation attempts
- Compliance Assurance: Adherence to industry communication standards
- Context Awareness: Appropriate responses based on conversation context
- Industry Best Practices: Following established business communication protocols
- Default State: Enabled by default for maximum protection
- Zero Setup: Functions automatically without additional configuration
- Transparent Operation: Works seamlessly with custom prompts and behaviors
- Adaptive Intelligence: Automatically adjusts based on context and language
Advanced Conversational Behavior Configuration
Response Management
Fine-tune how your agent handles conversation timing and responses:- Response Settings
- Call Duration Management
Eagerness Control:
- Low: More patient, allows longer pauses before responding
- Normal: Balanced response timing for natural conversation flow (recommended)
- High: Quick responses, minimal wait time
- Auto: AI-determined optimal timing based on context
- Turn Timeout: Time to wait before considering caller finished speaking (6 seconds default)
- Silence End Call Timeout: Maximum silence before ending call (25 seconds default)
- Spelling Patience: Handle spelling requests (auto/enabled/disabled)
Default Optimization: Standard settings (Normal eagerness, 6s turn timeout, 25s silence timeout) are optimized for professional phone conversations.
Call Recording and Compliance
Recording Configuration
Comprehensive Call Recording Benefits:- Quality Assurance: Monitor and maintain high service standards
- Training Data: Collect valuable interaction data for improvement
- Compliance Documentation: Maintain audit trails and regulatory compliance
- Performance Analytics: Analyze conversation patterns and success rates
- Customer Service Verification: Validate service quality and resolution effectiveness
Default Enabled: Call recording is enabled by default to provide maximum value from every interaction and support continuous improvement.
Agent Documentation
Internal Description Management:- Maximum Length: Up to 1,000 characters for comprehensive documentation
- Internal Use: Description is not visible to callers or external users
- Team Coordination: Help team members understand agent purpose and configuration
- Organization: Useful for managing multiple agents across different use cases
- Deployment Notes: Include special considerations and configuration details
Integration and Advanced Editor Workflow
Recommended Configuration Sequence
Foundation Setup
Complete all basic settings including name, company, phone configuration, and foundational components
Capability Selection
Choose specialized skills, voice agents, and AI models appropriate for your use case
Voice Optimization
Configure language, voice selection, and fine-tune voice parameters for optimal performance
Behavioral Configuration
Set up conversational behavior, response timing, and call management parameters
Verification and Testing
Verify all settings, test caller ID functionality, and validate configuration completeness
Integration with Advanced Editor
Seamless Workflow Integration:- Voice Agents: Automatically configure appropriate voice and behavioral settings
- Specialized Skills: Integrate with system prompts and conversation patterns
- Foundation Components: Work harmoniously with custom prompts and tools
- Language Selection: Influence greeting templates and conversation suggestions
- AI Models: Optimize for specific conversation complexity and requirements
Workflow Optimization: Complete basic settings configuration before proceeding to other Advanced Editor sections for optimal agent development experience.
Troubleshooting and Best Practices
- Phone Configuration Issues
- Caller ID Management
- Performance Optimization
Phone Number Problems:Common Solutions:
- Verify Twilio account permissions and active status
- Confirm phone number availability in your target regions
- Check account credits and billing status
- Validate webhook configurations are properly established
- Ensure selected account has appropriate regional coverage
Advanced Features and Optimization
Multi-Agent Management
Administrative Capabilities:- Company Assignment: Organize agents by business unit or client
- Twilio Account Selection: Manage multiple telephony configurations
- Resource Allocation: Distribute phone numbers and caller IDs efficiently
- Permission Management: Control access and modification rights
- Bulk Configuration: Streamline setup for multiple similar agents
Performance Monitoring
Configuration Quality Assurance:- Validation Checks: Automated verification of configuration completeness
- Component Integration: Ensure all selected features work harmoniously
- Resource Verification: Confirm all required resources are properly assigned
- Testing Preparation: Configuration readiness for Playground testing
- Deployment Validation: Pre-deployment configuration verification
Next Steps in Agent Development
Complete Basic Configuration
Finalize all basic settings, verify configurations, and ensure all required resources are properly assigned
Configure Agent Greetings
Set up appropriate inbound and outbound greetings that align with your agent’s personality and use case
Define System Prompt
Create comprehensive personality and behavioral instructions that leverage your selected foundational components
Set Up Tools and Actions
Configure call handling, transfer capabilities, and external system integrations as needed
Comprehensive Testing
Use the Playground to thoroughly test all configurations and conversation scenarios
Continuous Improvement: After deployment, regularly analyze call recordings and performance metrics to identify optimization opportunities and enhance agent effectiveness.