Overview
Basic Settings is the first section in the Advanced Editor where you configure the fundamental properties of your AI agent. These settings define how your agent sounds, which language it speaks, and which AI model powers its intelligence.Configuration Options
Agent Name
Give your agent a descriptive name that helps you identify it in your dashboard.Language
Select the primary language your agent will speak and understand. The language setting affects:- Voice synthesis pronunciation
- Speech recognition accuracy
- Greeting templates availability
- 🇺🇸 English
- 🇪🇸 Spanish
- 🇫🇷 French
- 🇩🇪 German
- 🇮🇹 Italian
- 🇵🇹 Portuguese
- And more…
Voice Selection
Choose the voice that represents your agent. You can:- Select from Voice Library - Browse pre-configured voices
- Preview voices - Listen to samples before selecting
- Use custom voices - Select voices you’ve created in Voice Designer
Voice characteristics like speed, naturalness, and consistency can be fine-tuned in the Voice Library before assigning to your agent.
AI Model (LLM)
Select the Large Language Model that powers your agent’s intelligence. Different models offer varying trade-offs between speed, cost, and capability.Available Models
- Anthropic
- OpenAI
- Google
| Model | Best For |
|---|---|
| Claude Haiku 4.5 | Fast responses, cost-effective |
Model Selection Guide
Prioritize Speed
Prioritize Speed
Choose lightweight models like GPT-4.1 Nano, Gemini 2.0 Flash Lite, or Claude Haiku 4.5 for faster response times.
Prioritize Intelligence
Prioritize Intelligence
For complex conversations requiring nuanced understanding, use GPT-4.1, Gemini 1.5 Pro, or Gemini 2.5 Flash.
Balance Cost & Quality
Balance Cost & Quality
Models like GPT-4.1 Mini and Gemini 2.5 Flash Lite offer a good balance between capability and cost.
Best Practices
- Test Multiple Models - Different models may perform better for specific use cases
- Consider Latency - Faster models provide better user experience in phone calls
- Monitor Costs - More capable models typically cost more per call
- Match Language - Ensure voice and language settings are compatible
Voice Settings Parameters
When you select a voice, these parameters can be adjusted:| Parameter | Range | Description |
|---|---|---|
| Speed | 0.70x - 1.20x | Controls how fast the agent speaks |
| Naturalness | 0.0 - 1.0 | Lower = more natural sounding |
| Consistency | 0.0 - 1.0 | Higher values may cause artifacts |